Seven Shades Shipping Policy

Last updated: October 2026

Thank you for shopping Seven Shades. We ship to customers in the United States and select international destinations. Available shipping methods, costs, and estimated delivery times are calculated based on your order and destination and will be displayed at checkout.

Order Processing

Orders are typically processed within 2–4 business days after payment is successfully completed.

Business days are Monday through Friday and exclude major holidays.

During new releases, promotional periods, holidays, or periods of unusually high order volume, processing may take additional time.

If a particular product requires a longer processing period, that information will be noted on the product page.

Shipping Rates & Options

Shipping rates and available delivery methods are calculated at checkout based on factors including:

• Destination
• Package weight and dimensions
• Order value
• Available carrier services
• Applicable shipping promotions or thresholds

The shipping rate displayed and selected at checkout is the rate that applies to your order.

From time to time, Seven Shades may offer promotional or free-shipping options. Any qualifying requirements will be displayed during checkout or as part of the applicable promotion.

Estimated Delivery Times

Estimated delivery times vary by destination and shipping method.

Delivery estimates shown at checkout begin after your order has been processed and transferred to the shipping carrier.

Please remember that processing time and shipping/transit time are separate.

Delivery may be affected by circumstances outside of Seven Shades' control, including:

• Carrier delays
• Weather
• Holidays
• Customs processing
• Local delivery conditions
• International transportation delays

Estimated delivery dates are provided as estimates and are not guaranteed unless specifically stated by the shipping carrier.

International Orders

Seven Shades ships internationally to destinations made available through our online checkout.

Available countries and shipping options may change as our international shipping program develops.

International customers are responsible for reviewing their order total and shipping options before completing checkout.

Duties, Taxes & Customs Fees

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

When applicable charges are collected by Seven Shades at checkout, they will be included in the order total before payment.

If duties, taxes, or import-related fees are not collected at checkout, the customer is responsible for any charges assessed by local customs authorities or the delivery carrier.

Seven Shades does not control fees imposed by foreign governments or customs agencies.

Customers are responsible for understanding the import requirements that apply within their country.

Customs Delays

International shipments may be inspected or held by customs authorities.

Customs processing times are outside the control of Seven Shades and may cause delivery delays.

Seven Shades cannot guarantee international delivery dates when a shipment is undergoing customs processing.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your:

• Name
• Street address
• Apartment or unit number
• City
• State, province, or region
• Postal code
• Country
• Contact information

If you notice an error after placing your order, contact Seven Shades as soon as possible.

We will make every reasonable effort to correct an address before shipment, but changes cannot be guaranteed once an order has entered fulfillment or has been transferred to the carrier.

Seven Shades is not responsible for delays, losses, or additional shipping costs resulting from incorrect or incomplete information provided by the customer.

Undeliverable or Refused Packages

If a package is returned to Seven Shades because of:

• An incorrect or incomplete address
• An unclaimed shipment
• Refusal of delivery
• Failure to pay applicable duties or import fees
• Other circumstances outside our control

the customer may be responsible for additional shipping costs associated with reshipping the order.

Original shipping charges and charges incurred as a result of customs, duties, refusal, or return transportation may be non-refundable where permitted by law.

We will contact you if an undeliverable package is returned to us.

Tracking

When tracking is available, you will receive a shipping confirmation containing your tracking information after your order has shipped.

Please allow up to 24 hours for tracking information to begin updating after receiving your shipping confirmation.

International tracking availability and detail may vary depending on the destination and carrier.

Lost or Missing Packages

If tracking shows that your shipment is still in transit beyond the expected delivery window, please contact the carrier for the most current information.

If tracking shows Delivered but you cannot locate the package:

1. Check around the delivery location.
2. Check with household members, neighbors, building staff, or reception areas.
3. Allow up to 24 hours, as some carriers may update tracking shortly before final delivery.
4. Contact the shipping carrier directly.

If you are still unable to locate the shipment, contact Seven Shades and we will assist where reasonably possible.

Seven Shades is not automatically responsible for packages confirmed as delivered by the carrier, but we will work with customers to help determine appropriate next steps.

Damaged Shipments

If your order arrives damaged, please contact Seven Shades as soon as possible.

Include:

• Your order number
• A description of the issue
• Clear photographs of the item
• Photographs of the shipping packaging when applicable

We will review the situation and work with you toward an appropriate resolution.

Shipping Restrictions

Certain products or destinations may have shipping restrictions based on carrier availability, customs regulations, or other logistical limitations.

If Shopify does not provide a shipping option for your destination during checkout, we are currently unable to ship that order to that location.

Questions

For questions regarding shipping or an existing order, please contact Seven Shades through our Contact page.

For order-related inquiries, please include your order number and the email address used at checkout so we can assist you efficiently.